IT Executive Services Analyst
Job Title: IT Executive Services Analyst
Within the Organisation we have approx.250 high level Executive users globally who are our Senior Executives within the organisation who, along with their PA, are provided with IT Executive support to ensure they can work effectively always.
Most the Executives are based in Europe, specifically in our Corporate Centre site at 100 Victoria Embankment (100ve), and this role will be a part of team providing the support at this site.
This role is the single face of IT in Unilever for the Exec’s and PA’s in 100ve and the role requires us to ensure we provide an excellent service which will include the following –
- Setup of new VIP users’ laptops/smartphone/tablet
- Resolving any issues for Exec’s that may arise affecting their day-day work
- Providing pre-meeting support & support during offsite or in-house meetings
- Managing the assets assigned to VIPs
- Supporting Exec’s pro-actively with advice on changes to the technology they use and the impact,
- Providing 1-1 training/guidance sessions where needed
- Advice on hardware choices
- Occasional travel to support Off-site events
- Shifts on a rotational basis (0800-1600/0900-1700/1000-1800)
- On call Weekend support (around 10 weekends a year)
A key aspect of this role is developing effective relationships with Exec’s and their PA’s on site & with colleagues within the Global IT service lines who manage the service overall
Provide Exec’s and their PA’s advice on the technology they use and any changes that occur which will enable them to improve their effectiveness.
Resolve issues, whether Hardware related or Software, to ensure the VIP or PA are up and running quickly with minimal disruption.
Build new Laptop’s for VIP/PA providing guidance on choice of Hardware and training on how to use it effectively.
Provide meeting room support ensuring technology is working as designed and set up in advance to avoid any disruption.
What is required in completing the activities:
Review workload with team and ensure appropriate support given to key issues that require priority focus. This could be either support issues or providing training/guidance.
Deal with daily requests and re-prioritize workload using own initiative highlighting key issues to the IT Executive Services Manager.
Deliver 1-1 training to VIP’s and PA’s on new technology changes that will impact and change the ways of working.
Provide out of hours support and weekend cover via rota system.
Provide input into the Data repository of key issues affecting Exec’s and changes to the profile/IT set up.
ALL ABOUT YOU
Is passionate about delivering great Customer Service.
Has a highly organised workstyle & can prioritise issues to ensure the many demands are all followed up in a timely manner.
Has very good people skills to be able to develop relationships with customers.
Works well under pressure.
Is confident working without direct supervision.
Is a strong team player.
Has excellent communication skills and can explain technical issues in plain English.
Has demonstrable IT experience within a similar industry and similar application landscape. Technical skills required include; workstation build & support, Windows 10, Apple Mac (Jamf), MS Office, Skype for Business, MS Teams, Yammer, Apple iOS, Android, basic network skills, Exchange, VPN.
Has a passion for technology and understanding changes that are happening externally that could influence the way we work.
Proposes continuous improvement recommendations & can implement these with the relevant teams in the organisation.
Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.
Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’
In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London to house the employees who currently work in 100 Victoria Embankment in Blackfriars, Lever House in Kingston and Graze in Richmond. We are creating our own Unilever sustainable, agile work environment, purposefully bringing us together in our own Unilever ecosystem. The campus is due to be completed in early 2025 and will consist of two interconnected buildings, as well as landscaped surrounding areas.
What We Offer
Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We want to push boundaries, and have the flexibility needed to keep adapting in an ever-changing, more dynamic world. This means giving full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
As part of your hiring journey, we are happy to support requests for reasonable adjustments, to improve your recruitment experience.
To find out more, including more information about our Employee Resource Groups, please click here.
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How is Unilever tackling this?
Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down.
What can I do?
If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat.
Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!