Job Summary The Manager Service Repair EMEA, Weller is responsible for leading and developing the service and repair operations in Győr, Hungary for our brand Weller. The role focuses on driving operational excellence, improving service performance, and ensuring high customer satisfaction across the EMEA region. In close collaboration with Sales, Quality, and Operations, the position also supports the continuous development of service processes and contributes to the growth of the service business. Key Responsibilities: • Lead, develop, and manage the service and repair team in Győr • Drive operational performance based on KPIs such as service quality, turnaround time, customer satisfaction, and profitability • Ensure efficient end-to-end service processes, including quotation, order handling, and invoicing in SAP • Development and responsibility for a Weller D-T-O process (Demo-Trial-Order) • Manage repair logistics, including coordination of incoming and outgoing shipments • Collaborate closely with Sales, Quality, and Operations to optimize service delivery and customer experience • Support the preparation of service quotations and aftermarket offerings, including trainings, repairs, maintenance, and calibration services • Apply structured problem-solving methods to continuously improve processes and service quality • Ensure availability and effective management of spare parts to meet turnaround time targets • Contribute to continuous improvement initiatives and cost optimization programs within the EMEA service organization