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HCV Fraud Prevention Coordinator

Jonesboro Housing Authority

Jonesboro Housing Authority

Administration, Customer Service, Operations, Quality Assurance · Full-time
Jonesboro, AR, USA
29,120 USD per year
Posted on Tuesday, November 8, 2022

The Jonesboro Housing Authority (JHA) seeks a HCV Fraud Prevention Coordinator. The individual reports to the HCV Housing Manager.

Duties and Responsibilities:

The basic purpose off this position is to administer the HCV Fraud Prevention Program. This includes:

  1. Determine if Back Rent is owed to the agency; calculate Back Rent owed; prepare letter(s) to participate to pay in full or set up repayment agreement; send termination if failure on participants part to resolve debt.

  2. Review the active back rent files to ensure payments are made each month. Send letters on any delinquent file for immediate payment or loss of assistance will result.

  3. Preparing reminder letters to inactive participants who owe the PHA monies to demand payment before PHA pursues legal action.

  4. Maintain the Set-Off Debt Collection records; notify debtors as required by the State of Arkansas; submit the debt owed to the PHA annually as instructed by the State of Arkansas; review website for updated information on debtors; and process payments as received.

  5. Intake all referrals, specific allegations, complaints, and tips from any source including other agencies, companies, and individuals, to determine if they warrant investigation.

  6. Investigate allegations when there is at least one independently-verifiable item of information; conducting interview(s) with the participant to determine if a violation has occurred; make recommendation of termination to the HCV Manager; conclude all complaint(s) with appropriate correspondence as necessary to resolve complaint.

  7. Cross Training of duties for other Section 8 HCV position(s) and perform any other duties as may be assigned. Perform any other duties that may be required or necessary for the proper function of the department and program.

Qualifications and Knowledge:

  1. Must have a least one year of full-time experience in office administration.

  2. Knowledge and good understanding of spreadsheets (Excel especially), and proficient in computerized programs.

  3. Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.

  4. Ability to follow oral and written instructions.

  5. Ability to deal tactfully with others, exercise discretion in handling confidential information, exercise sound judgement, make quick and accurate decisions based on emergency situations and established procedures.

  6. Must be bondable, have a valid driver's license and eligible for coverage under Authority's fleet auto insurance.

All qualified applicants will receive due consideration for employment without regard to race, age, religion, sex, color, national origin, disability, familial status or sexual orientation.

This is a full-time position with hours of Monday-Friday 8-4:30. Medical, Dental, Vision, and 401k Benefits are included.