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Billing Support Specialist

Families, Inc. Counseling Services

Families, Inc. Counseling Services

Customer Service
Posted 6+ months ago
Jonesboro, AR

The Billing Support Specialist plays a key role in supporting the credentialing and billing processes within the organization. This individual is responsible for ensuring that all provider credentialing documentation is accurate, up-to-date, and compliant with regulatory and agency standards. In addition, the Billing Support Specialist serves as a backup to the Billing Liaison, assisting with billing-related tasks and ensuring smooth operations during high-demand periods or absences. The Billing Specialist will demonstrate strong attention to detail, communication skills, and the ability to collaborate with cross-functional teams.

Details

Credentialing Support:

  • Maintain and update accurate credentialing data for all providers.
  • Collaborate with Human Resources to collect and store state licenses, malpractice liability coverage, and other credentialing documents.
  • Ensure all credentialing documentation complies with HIPAA and other regulatory requirements.
  • Work closely with the third-party billing company to facilitate the credentialing and recredentialing processes.
  • Upload required documentation to the third-party billing portal.
  • Follow up to ensure timely submission of all necessary paperwork.
  • Conduct credentialing sessions during provider orientations to ensure all required documents are gathered.
  • Clearly communicate credentialing requirements to new providers and ensure compliance with all necessary standards.
  • Assist with ongoing credentialing and recredentialing for behavioral health providers.
  • Stay up to date with current credentialing requirements for health plans and regulatory agencies.

Billing Liaison Backup:

  • Cross-train in billing liaison responsibilities to provide backup support as needed.
  • Assist with the billing process, ensuring that claims are processed efficiently and accurately.
  • Work closely with internal teams and third-party billing companies to resolve billing issues and inquiries.
  • Assist with the preparation and submission of claims and documentation to ensure timely reimbursement.

Administrative Support:

  • Maintain strict confidentiality of provider data and adhere to HIPAA guidelines and regulations.
  • Perform other administrative duties as assigned by management.
Requirements

EXPERIENCE/EDUCATION
• High school diploma or equivalent.
• At least 2 years of credentialing experience or relevant experience in a healthcare or administrative setting.
• Understanding of medical credentialing procedures and standards.
• Knowledge of HIPAA regulations and compliance.
• Familiarity with credentialing processes for behavioral health providers is a plus.
• Experience in billing and administrative support is preferred.

JOB SKILLS
• Strong attention to detail and organizational skills.
• Effective communication skills, with the ability to work collaboratively across multiple departments.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• High level of confidentiality and discretion in handling sensitive provider and billing data.
• Proficiency with computer systems and Microsoft Office Suite.
• Ability to work independently and as part of a team.